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By placing an order through Dinomerchandise.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to all orders.
We have a 15-day return policy, which means you have 15 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can submit refund requests within (fifteen)15 days after the guaranteed period for delivery (50 business days) has expired.
To start a return, you can contact us at Support@dinomerchandise.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact us by mail. Please fill out our contact form and select the ‘Wrong product received’ subject. You will need to upload one or more clear photos showing the incorrect item(s) you received. It will also help if you provide us a detailed description on how the item differs from the product information listed on our website. It’s important to enter a correct order number as well when you submit the contact form.
If you received damages goods, please select the ‘Damaged product received’ subject in the contact form. You will need to upload one or more clear photos showing the damage and provide us a detailed description. Our team will review your email and contact you as soon as possible.
It is possible that we ship the products from multiple warehouses. In this case you might receive them not on the same time / day.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at Support@dinomerchandise.com.
We do not charge a restocking fee on returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Address: Blankenstein 132, 7943 PE, Meppel, The Netherlands