Shipping & Delivery
Shipping & Delivery Policy
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you placed your order. It usually takes 2-5 business days to process your order. Once we’ve processed it, we can then ship it.
Shipping
| Country/Region | Shipping method | Costs | Shipping time |
|
United States
|
Standard Shipping | Free Shipping | 8-12 Business Days |
| Canada | Standard Shipping | Free Shipping |
10-18 Business Days |
| New Zealand
|
Standard Shipping | Free Shipping |
10-18 Business Days |
| Australia | Standard Shipping | Free Shipping |
10-18 Business Days |
| Other Countries | Standard Shipping | Free Shipping |
10-18 Business Days |
Please note:
- Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
- Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
For further inquiries:
If you have any further questions, please contact our customer services at support@dinomerchandise.com.
Tax
Dinomerchandise.com will not collect any tax on you if you live outside Europe.
About shipping time
After you confirm the order, we will process your order within 2-5 business days. So please allow us to send your order within 8-12 business days (USA) or 10-18 business days (CA/NZ/AU& other countries).
About tracking detail
After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment will be delayed for updates, please don’t worry.
After receiving the order tracking number, you can inquire on the international logistics website at Global.cainiao.com to track the status of your order, if still is not more than five working days logistics update record, please send an email to support@dinomerchandise.com help you to query the detailed order information.
About cancel order
Please review our return policy.
About Shipping fee
All the order have Free Shipping for USA, Canada, Australia, New Zealand and other countries.
Contact Us
Email: support@dinomerchandise.com
Tel: +31682842666
Blankenstein 132, 7943 PE, Meppel, The Netherlands
